Terms and conditions of use

Introduction

You are on the website and eshop of the company MetaXana – La Soie des Hellenes, located Kapodistriou 29, Soufli Evros 68 400, and registered in the Alexandroupolis fiscal office, with the legal form “ΑΣΤΙΚΗ ΜΗ ΚΕΡΔΟΣΚΟΠΙΚΗ ΕΤΑΙΡΕΙΑ” (AMKE) and VAT Number: EL996891120

Our store is hosted on SQUARESPACE platform, the online e-commerce platform that allows us to sell our products and services, to you.

The purpose of this website is to present our activity, services and sell our products online. Products relate to our two lines: Silk accessories & Silk for Home, in the limit of our available stocks.  

Services involve our presence on social medias such as Instagram, but not only. It may involve as well diverse types of consultancies and expertise on sericulture, we may provide.

Before using it, please read our terms carefully, and use our services, only if you agree and engage to comply with them, and their full application. 

Our policy fully complies with the European legislation 

Online store Terms

Whether it be a simple visit, a subscription or a transaction (submission of order), the same acknowledgment and respect of our Terms of use, applies. In other words, by accessing or using any part of this website and their hyperlinks, you agree to be bound to these Terms of service, just as signing a written contract with us. 

Any new element added to the current website and eshop is automatically subject to the same Terms of use. We reserve the right to update, change or replace any part of our Terms of use, without prior notice, and it is your responsibility to check regularly this page, in order to be informed about any changes. Accessing our website after changes we may do, implies you accept those changes. 

Furthermore, in order to endeavor our activity, we collaborate with external suppliers and collaborators. Although they are carefully selected, we bare no responsibility for their potential failures to satisfy our demands, even in the event you are affected.

You must be above eighteen years old in your country, and have full capacity to place orders and make transactions. You are also fully responsible for ensuring anybody who access our products and services through your internet connection, is aware and complies with them. 

You may not use our products and services for any illegal or unauthorized purpose, violate any law in our and your jurisdiction (included but not limited copyright laws). 

You may not transmit any worms or viruses or any code of a destructive nature.

As a consequence, we are not responsible for any prejudice caused, if you fail to comply with those Terms of use. A breach or violation of these Terms of use will result in the immediate termination of our products transactions and services.

We also reserve the right to refuse any service or product to anyone, for any reason, at any time, even after having sent you an Order Confirmation. We will not be liable to you or any third party by reason of our withdrawing any product or service from this website, whether it has been sold or not, for removing or editing any materials or contents on this website, or for refusing to process or accept an order after we have sent you the Order Confirmation.

Accuracy, completeness and timeless of information

We aim to cultivate a truth and responsible relationship with the visitors of our website, and so we do our best to update and keep it the most accurate possible. 

Nevertheless, we do no guaranty the information displayed on this site is always accurate, complete or current. We do not guaranty the photos exposed reflect perfectly the real products from our eshop. Colors and appearance may vary according to each personal screen.  

Neither do we guarantee that our products or services will always be available or be uninterrupted. We may suspend, withdraw, discontinue our offer.  

Pricing policy

Our prices are indicated and must be paid in euro. They include VAT, and shipment costs are added to each article bought. For non-European Union countries, potential custom and other taxes are at your expenses. The details for shipments are described in our Shipping Policy. We reserve the right to change those prices without notice.

In case of pricing errors from our part, due to typographical or arithmetical inaccuracy, we are under no obligation to sell the products with incorrect price. 

Therefore, you are responsible for deciding about your reliance on our site.

In case you have any question regarding our Terms & Use policy, please contact us at: info@metaxana.com

Personal data Policy

You can use our eshop with and without being registered. 

In order to make an order and perform a transaction, through our eshop, we ask some personal information: full name and surname, the address for the products delivery, your phone number, your email address. In addition, when you use your credit card, as payment method, you are asked your card number, its expiration date and the 3-digit security code. Failing to give this information, we will not be able to complete your order. By using our website, you provide us with your explicit consent to process the relevant personal data, and you declare that all information given, is true and accurate. 

We will use your personal data to complete your order. This means that they will be sent unencrypted to third parties like courier but not only, involved in the order, over various networks. In the process of the transmission, your personal data might have to adapt to technical requirements. This excludes credit cards information which is always encrypted during transfer over networks.

Once the transaction is completed, we will keep your personal data in our database unless you don’t give us your agreement . This will allow us to inform you about our products and activities. 

You can also register, subscribe to our Newsletter:  your name, surname, email will be saved in our database, and we will be able to communicate with you. You can also follow us on our social media.

We will in no way disclose, publish or sell any data to any third parties, except in the case of fulfilling legal obligation requested by the government or other legal entities. 

Copyright’s policy

All photos, texts on this website are MetaXana – La Soie des Hellenes propriety: you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website and eshop, without our express written permission.